(973) 520-8053 | 17 Waverly Pl. | Madison | NJ | 07940
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Appointment Cancellation
"We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule. We kindly ask that you give us 48 hours notice if you cancel your appointment. If 48 hours notice is not given, you will be charged 50% of your service fee. Missed appointments or “no shows” are subject to a charge in the amount of the full service.
Cancellations and “no shows” leave gaps in our schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others.
Due to scheduling commitments to other clients’ schedules, we may need to reschedule any appointment for which you are more than 10 minutes late.
We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask."
Return Policy
"The employees of The Loft Salon pride themselves on providing you with exceptional service and quality customer care. All of our stylists are professional, educated and experienced and will provide you with the best hair care service possible. Menu prices listed in the Service Menu on our website are base prices. The price of your service may vary from the listed price based on the service(s) you receive, as well as the length of your hair. Your stylist will inform you of the price before she/he begins your service. Payment for salon services is expected to be paid at the time of service.
Consultations for all hair services are $25 charge and is applied towards the color service if booked the same day of consultation. Consultations are highly recommended for first-time clients and for chemical services. During the consultation, should there be any previous over-processing due to prior chemical services, heat damage, or any other issues with your hair that may affect the outcome of your hair service, you will be made aware before your service is started.
We do not issue refunds on salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify a salon coordinator within three days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service, adjustments are made available to you at no cost only within the 7 days of the initial service"
Salon Products
"If you find you are unhappy with a product purchase, please return it within 7 days after sale date and we will be happy to offer an exchange. All returned products must be in their original, unopened and unused condition. Also note that we are unable to offer refund, replacement or exchange on any opened or used goods. Salon Hair Services and Gift Certificates Our intent is for each customer to be 100% satisfied with our services. Refunds are limited to the following situations":
• Services received cannot be refunded.
• No refunds are given for gift card orders.
• Refunds can only be processed with receipt.
Gift card orders are not exchangeable.